CANCELLATION AND REFUND POLICY
You can cancel your order through phone before the seller Cake shop) has started processing the order.
It should be noted that you have to cancel to order with the seller (Cake shop) with whom the order is placed. Your order amount less the payment gateway charges and cancellation charges will be refunded.
In case the preparation of the cake you ordered has started, you cannot cancel the order. There will be no refund in such an event.
In the event where the seller is not able to deliver the product due to no-stock or any other reason, entire order amount will be refunded.
Once you request the cancellation of cake(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email/SMS.
Having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Ordermycake.